Enterprise Helpdesk Built for Speed and Control
TechSight Logify unifies intake, routing, SLA tracking, real-time collaboration, automation, reporting, and audit visibility into one platform. No add-on maze. No per-module unlocks.
Features
Everything Your Helpdesk Needs, Included
Built for modern IT operations teams that need throughput, accountability, and clean reporting.
SLA Command Center
Priority-aware queue views, breach warnings, and escalation workflows that make risk visible before tickets miss targets.
Full Ticket Timeline
Immutable activity history, internal notes, assignment changes, and status transitions in a single clear timeline.
Automation Rules Engine
Trigger-action workflows for routing, tagging, escalations, ownership changes, and repetitive queue maintenance.
Smart Triage Engine
Rule-based auto-tagging, canned responses, and priority routing to reduce first-response time and improve consistency.
Customer Portal + KB
External request portal and searchable knowledge base so customers can self-serve before opening a ticket.
Governance + Audit Logs
Role-based controls, login/session trails, and operational audit visibility for compliance and management reviews.
Multi-Team Routing
Route across service groups with ownership clarity, queue segmentation, and workload balancing controls.
Realtime Collaboration
Live presence indicators, activity feeds, and websocket updates so teams stay synchronized during incident response.
Management Reporting
Queue health, SLA performance, agent metrics, trend dashboards, and exports for leadership and QBR reporting.
Workflow
Operational Flow from Intake to Resolution
Logify keeps triage, execution, and reporting connected across the entire support lifecycle.
Capture
Collect requests from portal, email, or internal channels with structured data at intake.
Triage
Apply SLA policy, routing rules, team ownership, and automated tagging.
Resolve
Collaborate with notes, status updates, and full ticket history to close faster with less rework.
Improve
Review KPI and SLA trends, identify bottlenecks, and update automation for continuous process gains.
Comparison
What Logify Delivers That Other Ticketing Stacks Often Split Across Add-Ons
Built-in capabilities reduce feature fragmentation and keep your helpdesk operating from one platform.
| Capability | TechSight Logify | Zendesk | Jira Service Management | Freshdesk |
|---|---|---|---|---|
| Unified internal notes + full immutable timeline | ✓ Native | Plan-dependent | Plan-dependent | Plan-dependent |
| SLA breach risk board in core workflow | ✓ Native | Configuration heavy | Configuration heavy | Plan-dependent |
| Realtime team activity feed + presence | ✓ Native | Partial | Partial | Partial |
| Automated triage + canned response workflow | ✓ Native | ✓ | ✓ | ✓ |
| Portal + knowledge base in one stack | ✓ Native | ✓ | ✓ | ✓ |
| Operational audit + governance controls | ✓ Native | Plan-dependent | Plan-dependent | Plan-dependent |
| Monthly, annual, or lifetime ownership model | ✓ unique | ✗ Subscription only | ✗ Subscription only | ✗ Subscription only |
Tech Specs
Built for Production IT Operations
Secure foundations with deployment flexibility for internal support organizations and MSP teams.
ERP/MES Positioning
Where Logify Fits in ERP and MES Operations
TechSight Logify is a helpdesk and IT service management (ITSM) platform. It is not an ERP or MES system itself — it is ERP-supporting, providing the service management and incident tracking layer that ensures ERP and MES operations run smoothly.
ERP Incident Tracking
When ERP systems encounter errors, outages, or user-reported issues, Logify captures and tracks those incidents with full SLA oversight and audit trails.
MES Change Management
Manage change requests for MES configurations through structured ticketing workflows — ensuring every change is documented, approved, and traceable.
SLA Monitoring for Production
Apply priority-based SLA policies to production system tickets so that issues affecting manufacturing output are escalated and resolved on schedule.
Cross-Platform Integration
Receives alerts from RMM infrastructure monitoring, integrates with Nexara for production incident tracking, and feeds resolution metrics to KPI Dashboards for operational visibility.
Capability Matrix
ITSM and ERP/MES Capability Roadmap
Current capabilities, active development, and planned features for ERP/MES service management.
| Capability | Status |
|---|---|
| SLA tracking & breach warnings | Available now |
| Full ticket timeline & audit | Available now |
| Automation rules engine | Available now |
| Automated triage + routing engine | Available now |
| Customer portal & knowledge base | Available now |
| Role-based governance & access | Available now |
| ERP incident categorization templates | In progress |
| MES change management workflows | In progress |
| Production downtime tracking | Planned |
| CMDB/asset integration | Planned |
| Automated ERP health check tickets | Planned |
| Direct ERP transaction management | Not in scope |
TechSight Suite
TechSight ERP/MES Architecture
Four products, one integrated stack for industrial and enterprise IT operations.
Nexara
SCADA / HMI / MES Operations
KPI Dashboards
Analytics & BI Layer
Logify
Service Desk — You Are Here
RMM
Infrastructure Monitoring
TechSight Logify is the service management layer of the TechSight suite. It captures, tracks, and resolves issues that affect ERP and MES operations — from infrastructure outages detected by RMM to production incidents escalated from Nexara. Logify ensures that when things go wrong in the ERP/MES stack, there is a structured process for resolution, accountability, and continuous improvement.
Pricing
Simple, Transparent Pricing for Every Team
Choose monthly flexibility, annual savings, or lifetime ownership. Every plan includes the full platform. All plans start with a 7-day free trial.
- Full ticketing, portal, and knowledge base
- Real-time collaboration and notifications
- Automation rules and workflow builder
- Analytics dashboards and CSV export
- SLA tracking and breach alerts
- 7-day free trial included
- Everything in Monthly, plus:
- Priority support and onboarding
- Report scheduling and advanced analytics
- Team performance dashboards
- Custom branding and logo upload
- 7-day free trial included
- Everything in Annual, plus:
- Perpetual license ownership
- All future updates included
- Self-hosted deployment option
- Full source code access
- 7-day free trial included
Cancel before day 7 and no charge is made. Software access is disabled immediately after cancellation.
“Logify gave us the SLA visibility and workflow control we were missing. Ticket resolution got faster in the first month because the queue is finally organized and measurable.”
“The biggest difference was having portal, automation, reporting, and governance in one place. We stopped stitching together multiple tools and focused on fixing tickets.”
Ready to Run Your Helpdesk on Logify?
Start the 7-day free trial today. Keep full access during trial, and cancel before day 7 to avoid any charge.