Windows 11 Basics: Zero to Help Desk
Go from absolute beginner to entry-level IT Help Desk Technician in 8 weeks
- 8-Week Structured Program
- Interactive Labs & Simulators
- Server-Graded Exams & Final
- Personalized Certificate
- Lifetime Access
About This Course
8-Week Structured Program
This course is delivered as a rigorous 8-week program with weekly assessments and a comprehensive final examination. Complete all weeks and pass the final exam to earn your personalized certificate.
Getting Windows 11
Learn what Windows 11 is, compare editions, download the official ISO, verify your download, and set up a virtual machine lab environment.
Installing Windows 11
Create bootable USB media, walk through the complete installation process, configure the first-boot experience (OOBE), set up accounts, and install drivers.
The Windows 11 Desktop & Start Menu
Master the desktop environment, window management with Snap Layouts, virtual desktops, the redesigned Start Menu, Windows Search, and essential keyboard shortcuts.
Taskbar, System Tray & File Explorer
Customize the taskbar, understand the system tray and Quick Settings, navigate File Explorer like a pro, manage files and folders, understand file types, and install applications.
Settings & System Configuration
Deep dive into the Settings app and Control Panel, configure displays and printers, manage user accounts and UAC, understand Windows Updates, and explore management consoles.
Networking & Security Essentials
Learn network fundamentals, troubleshoot Wi-Fi and Ethernet, understand IP addressing and DNS, use network commands, configure Windows Security and Firewall, and recognize malware.
Performance, Reliability & Recovery
Master Task Manager, manage startup apps and services, read Event Viewer, maintain disk health, repair system files with SFC and DISM, and use System Restore and Recovery options.
Help Desk Workflow & Capstone
Learn professional help desk workflows, triage techniques, documentation best practices, customer communication skills, and put it all together with a 10-ticket capstone simulation.
Comprehensive Final Examination
Comprehensive exam covering all 8 weeks of material. Demonstrate your mastery to earn your certificate.
What You'll Learn
Week 1: Getting Windows 11
Learn what Windows 11 is, compare editions, download the official ISO, verify your download, and set up a virtual machine lab environment.
Week 2: Installing Windows 11
Create bootable USB media, walk through the complete installation process, configure the first-boot experience (OOBE), set up accounts, and install drivers.
Week 3: The Windows 11 Desktop & Start Menu
Master the desktop environment, window management with Snap Layouts, virtual desktops, the redesigned Start Menu, Windows Search, and essential keyboard shortcuts.
Week 4: Taskbar, System Tray & File Explorer
Customize the taskbar, understand the system tray and Quick Settings, navigate File Explorer like a pro, manage files and folders, understand file types, and install applications.
Week 5: Settings & System Configuration
Deep dive into the Settings app and Control Panel, configure displays and printers, manage user accounts and UAC, understand Windows Updates, and explore management consoles.
Week 6: Networking & Security Essentials
Learn network fundamentals, troubleshoot Wi-Fi and Ethernet, understand IP addressing and DNS, use network commands, configure Windows Security and Firewall, and recognize malware.
Week 7: Performance, Reliability & Recovery
Master Task Manager, manage startup apps and services, read Event Viewer, maintain disk health, repair system files with SFC and DISM, and use System Restore and Recovery options.
Week 8: Help Desk Workflow & Capstone
Learn professional help desk workflows, triage techniques, documentation best practices, customer communication skills, and put it all together with a 10-ticket capstone simulation.